Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you work with solenivorixa for your retirement planning needs.
Last Updated: January 15, 2025
Who We Are
solenivorixa is a retirement planning and pension consultation service based in Calgary, Alberta. We help Canadians navigate their retirement savings, understand pension options, and make informed decisions about their financial future. When you visit our website at solenivorixa.com or work with our team, this privacy policy explains how we handle your personal information.
We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we take our responsibilities seriously. This isn't just about legal compliance – it's about building trust with the people we serve.
Information We Collect
The type of information we collect depends on how you interact with us. Here's what we typically gather and why:
Contact Information
Your name, email address, phone number, and mailing address when you reach out for consultations or sign up for our services.
Financial Information
Income details, current savings, pension information, and retirement goals that help us provide personalized advice.
Website Usage
Information about how you use our website, including pages visited, time spent, and general location data from your IP address.
Communication Records
Records of our conversations, emails, and any documents you share with us during the consultation process.
We don't collect information we don't need. Everything we gather serves a specific purpose in helping us provide better retirement planning services or improve our website experience.
How We Use Your Information
Your personal information helps us serve you better. Here's specifically what we do with it:
- Provide personalized retirement planning advice based on your specific financial situation and goals
- Communicate with you about our services, answer your questions, and schedule consultations
- Keep records of our work together for continuity of service and regulatory compliance
- Send you relevant information about retirement planning, tax changes, or pension updates that might affect you
- Improve our website and services based on how people use them
- Meet our legal and regulatory obligations as a financial services provider
We never use your personal information for purposes you haven't agreed to. If we want to use your information in a new way, we'll ask for your permission first.
Information Sharing
We don't sell your personal information to anyone. Period. However, there are specific situations where we might need to share your information:
With Your Consent
Sometimes we might recommend other professionals – like tax advisors or estate lawyers – who could help with your retirement planning. We'll only share your information with them if you specifically ask us to or give us permission.
Legal Requirements
If required by law, court order, or government investigation, we may need to disclose information. We'll notify you about such requests unless we're legally prohibited from doing so.
Service Providers
We work with trusted companies that help us operate our business – like our website hosting provider, email service, or document storage system. These companies can only use your information to help us serve you better, and they're bound by strict confidentiality agreements.
Business Transitions
If solenivorixa were ever sold or merged with another company, your information would be transferred as part of that transaction. You'd be notified about any such change and your options regarding your personal information.
Data Security
Protecting your information is one of our top priorities. We use multiple layers of security to keep your data safe:
Encryption
All data is encrypted both when stored and when transmitted between systems
Access Controls
Only authorized team members can access your information on a need-to-know basis
Regular Backups
Secure, encrypted backups ensure your information is never lost
Monitoring
Continuous monitoring for unauthorized access or suspicious activity
While we implement strong security measures, no system is completely foolproof. If we ever experience a security incident that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.
Data Retention
We keep your information only as long as necessary to provide services and meet our legal obligations. Here's our typical retention schedule:
While you're working with us, we keep all relevant information to provide ongoing service and support.
After service ends, we retain financial records and consultation notes for regulatory compliance and potential future reference.
Website analytics and marketing information is typically deleted after this period unless you're an active client.
If you request deletion of your information, we'll remove what we legally can as quickly as possible.
Your Rights
Under Canadian privacy law, you have several important rights regarding your personal information:
- Access: You can ask to see what personal information we have about you
- Correction: If any information is wrong or outdated, you can ask us to fix it
- Deletion: You can request that we delete your information, subject to legal requirements
- Withdrawal: You can withdraw consent for us to use your information for specific purposes
- Portability: You can ask for a copy of your information in a common digital format
- Complaints: You can file a complaint with the Privacy Commissioner of Canada if you're not satisfied with how we handle your information
To exercise any of these rights, just contact us using the information below. We'll respond within 30 days and work with you to address your request. There's no charge for most requests, though we might ask you to verify your identity first.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your experience. Here's what we use and why:
Essential Cookies
These keep our website working properly – things like remembering your preferences during your visit or keeping your contact form information while you fill it out.
Analytics
We use Google Analytics to understand how people use our website. This helps us improve the site and create better content. The information is anonymous and doesn't identify you personally.
Your Cookie Choices
You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how well our website works for you.
Changes to This Policy
We review this privacy policy regularly and update it when needed. When we make changes, we'll post the updated policy on our website and update the "Last Updated" date at the top.
If we make significant changes that affect how we use your personal information, we'll notify you directly by email or through a prominent notice on our website. You'll have the opportunity to review the changes and decide whether you want to continue using our services.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help. You can reach us anytime: